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Visitor Feedback Stations

by Bob Beatty, AASLH on

Revisiting some great readings from earlier this year, I came across a nice post from colleague Linda Norris on her experience with the feedback stations at the Oakland Museum of California.

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In short, Linda loved them and her post gives us a lot to consider as to what it was that she liked. Here’s why:

  1. The visitor…is at the center of the invitation: “Share your story”; “Tell us your thoughts”; “We want to hear from you.”
  2. The questions are interesting–and sometimes surprising. 
  3. There’s space in the exhibitions for changing questions: “How is the drought affecting you?”
  4. But equally importantly, throughout the entire museum, a visitor can see that they are important, that these voices matter.

Read Linda’s full post for a more in-depth examination of how the museum utilizes this technique in its interpretation.

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